Global De-Escalation Training

Why are De-Escalation techniques important? How can they help improve your ability to perform in a professional and safe manner?

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What causes a situation or a person to escalate?

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What to look for, and when do you use De-Escalation techniques?

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Scene Safety

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Have a Plan

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Communication

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Active Listening

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Slow Down

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Feelings

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Silence

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Clarification

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Control Your Emotions

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Stay Positive

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Debrief

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De-Escalation Flow Chart

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De-Escalation Training (Zoom)

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Class Assessment
Research Sources

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